Call API
Token Warning
Call API Token is expiring soon. Please generate a new token from Tata Smartflo and
update it in the CTI Dashboard.
Employee-wise Today Calling Activity
| Employee Name | Total Calls | Outbound | Inbound | Connected | Missed | Connect Rate | Avg Duration | Total Talk Time |
|---|---|---|---|---|---|---|---|---|
| Loading calling performance data... | ||||||||
Telephony Activity & Recent Calls
Live Calendar Date
| Call / UUID | Direction | Caller Phone | Caller ID / DID | Matched Customer | Category | Status | Duration | Time | Agent | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| Loading telephony logs... | ||||||||||
Today's Follow-up Queue
Loading follow-ups...
Recent Activity Stream
Loading activity...
BUSINESS CATEGORY TABLES:
Showing All Categories
| Party Code | Party Name | Contact Person | Phone 1 | Email Id 1 | City / State | Status | Assigned Agent | Actions |
|---|---|---|---|---|---|---|---|---|
| Loading customers... | ||||||||
Showing 0 of 0
Assigned Focus Accounts
Priority accounts
assigned by administration for dedicated engagement
| Priority Focus | Party Code | Customer Name | Contact Person | Phone | Rating & Tier | Assigned Staff | Priority Instructions | Quick Actions |
|---|---|---|---|---|---|---|---|---|
| Loading assigned focus accounts... | ||||||||
Showing 0 of 0
Customer Intelligence
Ranked customer insights, 1–5 star ratings & performance categories
Total Customers
0
In Intelligence
Directory
Average Rating
0.0 ★
Across all rated
customers
Top & Premium
0
4★ & 5★ high-value clients
Needs Attention
0
1★ rated or critical
accounts
Realtime Live Sync
| Rank | Customer Name | Customer Code | Rating | Category | Status | Actions |
|---|---|---|---|---|---|---|
| Loading Customer Intelligence data... | ||||||
Showing 0 to 0 of 0 customers
Show
per page
| Customer Details | Rating Change | Category Tier | Changed By | Audit Notes / Reason | Changed At | Action |
|---|---|---|---|---|---|---|
|
|
||||||
Showing 0 to 0 of 0 changes
Show
per page
Live sync
Follow-up & Task Pipeline
Call Logs & Telephony History
Smartflo telephony call recordings, durations, and caller routing logs
| Call / UUID | Direction | Caller Number | Caller ID / DID | Matched Customer | Category | Status | Duration | Time | Agent | Actions |
|---|
Showing 0 to 0 of 0 calls
Show
per page
Employee Call Analytics & Reports
Today
Generated: Real-Time
to
Total Calls Handled
0
All Employees Combined
Outbound / Inbound
0 / 0
Outbound (Blue) / Inbound (Purple)
Call Connect Rate
0%
0 Connected • 0 Missed
Total Talk Time
0s
Avg: 00:00 per call
👥 Employee-Wise Performance Breakdown
0 Employees
Click employee name or metrics to drill down
| Employee | Total Calls | Outbound | Inbound | Connected | Missed | Connect Rate % | Avg Duration | Total Talk Time |
|---|---|---|---|---|---|---|---|---|
| Loading analytics data... | ||||||||
Permissions & Business Category Access Center
Manage 8 business category scopes (HUSK, SAS, MRO, MCK, DOC, MSD, MOL, MOMT) and
action permissions
Team Members
0
Total registered users
Full Directory Access
0
Admins & unrestricted
staff
Scoped / Restricted
0
Category-limited staff
Calls Enabled
0
Smartflo outbound
active
Role & Category Access Matrix
0 Members| # | Employee Profile | View Categories | Upload Categories | Data Rights | Telephony | Visibility | Actions |
|---|---|---|---|---|---|---|---|
| Loading team access control and permissions matrix... | |||||||
Category Data Upload & Onboarding
Fixed 25-Column Schema with strict Address Code* validation, phone normalization (+91 E.164), and duplicate protection
🔒 Data Upload Restricted
By default, only Administrators can upload new data. Your account currently does not have upload permissions for the selected category. Please contact your Administrator.
Duplicate Rule: Existing Address Codes will be skipped with "This data already exists".
Fixed 25 Columns Specification (Sequence 1 to 25):
* ONLY Address Code is Mandatory
1. Address Code *
2. Address Description
3. Address Date
4. Address Line 1
5. Address Line 2
6. Address Line 3
7. Country
8. State
9. State (Alt)
10. City
11. City (Alt)
12. Pincode
13. District
14. Zone
15. Company Website
16. Sales Region Code
17. Contact Person 1
18. Email-Id 1
19. Phone Number 1
20. Contact Person 2
21. Email-Id 2
22. Phone Number 2
23. Contact Person 3
24. Email-Id 3
25. Phone Number 3
Drag & Drop 25-Column Excel (.xlsx) or CSV file
Instant sequence validation, phone normalization (+91 E.164), and duplicate Address Code protection
File Preview & Verification
Recent
Import History
| Job ID | Filename | Total | Imported | Updated | Duplicates | Errors | Date |
|---|
Tata Smartflo Call API Token & Authentication
Bearer token used to authenticate click-to-call outbound calls and telephony bridge
services
| S.No | Name | Token | Created At | Expiry | Access Control | Blacklisted | Status / Alert | Action |
|---|
Team & Employee Performance
| Employee Profile | Phone | Caller ID / DID | Designation | Role | CUSTOMERS ASSIGN | Calls | Follows | Actions |
|---|
Customer Portfolio & Allocation
Unassigned Shared Pool
0
Team Assigned
0
System Maintenance & Reset
Administrative tools to purge call log records or perform safe customer database maintenance while protecting demo accounts.
System Audit Trail
Immutable Security LogReal-time audit log tracking user logins, DID phone activities, customer updates, and administration actions.
| Date & Time | User Account | Role | Action Performed | Target / Record | Result | Details / Payload |
|---|